Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. How can I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.
2. What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. You pay when your order arrives at your doorstep — no advance payment required.
3. Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us on WhatsApp immediately if you need to make changes.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via message to monitor your delivery status.
5. How long does delivery take?
Delivery times vary by location. Please refer to our Shipping Policy for estimated delivery timelines.
6. Do you offer returns or refunds?
No. We do not offer returns or refunds. However, if you received a defective product, you may be eligible for a replacement.
7. How do I request a replacement?
If your product is defective, follow these steps:
- Record a clear video showing the defect.
- Send the video to our team on WhatsApp: 0305-2645781
- Our team will review the video and inspect the issue.
- If a genuine defect is confirmed, we will arrange a replacement within 7 days.
8. Is replacement free?
Replacement charges depend on your location:
- 🇦🇪 UAE: Free — No charges
- 🇸🇦 KSA: AED 10
9. How do I contact customer support?
You can reach us directly on WhatsApp for quick assistance:
We aim to respond within 24-48 hours.