Return & Replacement Policy
Return & Replacement Policy
At AR NOVA, we do not offer returns or refunds. However, we do provide replacement for defective products under the following conditions.
Replacement Eligibility
- Replacement requests must be made within 7 days of delivery.
- The product must be defective or damaged upon arrival.
- Replacement is only applicable if the issue is a genuine product defect.
How to Request a Replacement
- Record a Video: Make a clear video of the product showing the defect or issue in detail. The video must clearly highlight the problem.
- Send the Video: Share the video with our team via our contact details or support channel.
- Team Review: Our team will carefully review the video and inspect the reported issue.
- Decision: If a genuine defect is confirmed, we will arrange a free replacement within 7 days of your request.
Replacement Charges by Region
| Country | Replacement Charge |
|---|---|
| 🇦🇪 UAE (United Arab Emirates) | Free — No Charges |
| 🇸🇦 KSA (Kingdom of Saudi Arabia) | AED 10 |
Important Notes
- No return or refund is available under any circumstances.
- Replacement is only for defective products — not for change of mind, wrong size selection, or other personal reasons.
- Requests without a video will not be entertained.
- The decision of our team regarding the defect will be final.
Contact Us
To submit a replacement request, please contact our customer support team with your order number and product defect video.