At AR NOVA, we do not offer returns or refunds. However, we do provide replacement for defective products under the following conditions.
Replacement Eligibility
- Replacement requests must be made within 7 days of delivery.
- The product must be defective or damaged upon arrival.
- Replacement is only applicable if the issue is a genuine product defect.
How to Request a Replacement
- Step 1: Record a clear video of the product showing the defect in detail.
- Step 2: Share the video with our team via WhatsApp: +92 305 264 5781
- Step 3: Our team will carefully review the video and inspect the reported issue.
- Step 4: If a genuine defect is confirmed, we will arrange a free replacement within 7 days.
Replacement Charges by Region
- UAE (United Arab Emirates): Free — No Charges
- KSA (Kingdom of Saudi Arabia): AED 10
Important Notes
- No return or refund is available under any circumstances.
- Replacement is only for defective products — not for change of mind or wrong size selection.
- Requests without a video will not be entertained.
- The decision of our team regarding the defect will be final.